Inspiring Workplaces 
The Way Work Ought to Be!

#1,088- August 20, 2025

A few weeks ago (ah yes, those were good times) I wrote about how Mary Tyler Moore was profoundly influenced by three simple words Lucille Ball shared with her early in her acting career: "You're VERY  good." 

In my customer experience presentations and LinkedIn learning course on Exceeding Customers' Expectations, I speak about the importance of "going the extra inch" to stand out from your competition and make an impact with your customers. Small "extra inch" moments such as welcoming a customer by their name on a sign can make your customers feel valued. 

A subscriber shared her story of how the CEO at her company made an intentional point of learning to pronounce her name properly and ensuring everyone else understood how to pronounce it as well. As a recent immigrant, this small but important moment made her feel welcome and respected, and reminded her she had made the right decision joining the company.  

My speaking friend Tina Varughese shared with me how, years ago, after I saw her speak for the first time I said three magic words that she has always remembered: "Double your fee!" And because Tina trusted me, the words carried a disproportionate amount of weight. (Of course, I am still waiting for the royalty cheques, Tina!)    

One of the called my last book "Small Moments, Big Outcomes" was to remind readers (and myself!) that it truly is the small moments that can create a lasting and deep legacy.  

Speaking of small moments, I am inviting you to share your small moments that made a difference in your life; small moments that you were on the receiving end of; a small moment you witnessed; or a small moment you did where you saw the impact it had on someone else. If you would like to share (anonymously if you prefer) please pop on over to Small Moments, Big Outcomes and scroll down to the form at the bottom of the page. It would mean the world to me to hear from you so I appreciate you taking the time to share!